Returns and Exchange Policy

30-Day Return and Exchange Policy

At Poppyn Products, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 30-day return and exchange policy to make your shopping experience worry-free. Here are the details:

Returns:

• You have 30 days from the date of delivery to initiate a return.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• To start a return, contact our customer support team at poppynproducts@gmail.com with your order number and a brief explanation of the reason for the return.
• Once your return is approved, we’ll provide you with a return authorization number (RMA) and instructions for shipping the item back to us.

Exchanges:

• If you’d like to exchange an item for a different color, size, or style, please contact our customer support team within 30 days of delivery.
• The item for exchange must be unused, in its original packaging, and in the same condition as when you received it.
• Exchanges are subject to product availability. If the desired item is unavailable, we’ll help you find an alternative or offer a refund.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be issued to your original method of payment. Please allow a few business days for the refund to appear in your account.

Shipping Costs:

• You are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide assistance for a replacement or refund, and may request photos for verification.

Conditions and Considerations:

• Our return and exchange policy applies to items purchased directly from our website. If you purchased our products from a third-party retailer, please refer to their return policy.


• We reserve the right to refuse returns that do not meet our policy criteria.

Please reach out to our customer support team at support@poppynproducts.com for any questions, concerns, or assistance regarding returns and exchanges. We’re dedicated to ensuring you have a delightful shopping experience with us.